Cloud systems
Sales Cloud. Specialists in Sales, Subscriber using Sales Cloud YM Service is data about potential customers interact with them, expose them
to account, interacting with other professionals in sales, and other
marketing campaigns, analyzing and segmenting the customer base.
Sales Cloud. Specialists in Sales, Subscriber using Sales Cloud YM Service is data about potential customers interact with them, expose them to account, interacting with other professionals in sales, and other marketing campaigns, analyzing and segmenting the customer base.
Service Cloud (cloud services) – the functional part of CRM processes to ensure customer service and support. The system allows companies to build a site subscriber self-service and customer support, YM Service specialists collaborate with customers, support Knowledge Base (Salesoforce.com use for this functionality, the term knowledge as a service – knowledge as a service), provide tools to analyze the efficiency of service processes. Install and configure a wide range of tools of social CRM, such as integration with social networks, forums, blogs, microblogs, online bookmarks (for example, customers of the company, the subscriber can communicate with customer support on Facebook, with all the results of the interaction will be in the CRM-system, and automatically enter the appropriate channels in the social
network is transparent to the client). YM Service can help configure the
functions of integration with computer telephony.
Force.com – a software platform on which the developed and the Sales
Cloud Service Cloud, YM Service provides its customers to develop
applications and extensions to the CRM-system Salesforce.com. To develop
using your own Java-like language of Apex and Visualforce own design
tool with the output format based on XML, ensuring the generation of
custom HTML/AJAX- and Flex-interfaces. The platform is available
exclusively by subscription, under the concept of PaaS. As a database
management system platform uses three replicated Oracle RAC cluster of
eight nodes each, arranged in clusters of three widely separated data
centers. In one scheme Oracle Database processes the data of several
companies, subscribers to the stable data schema, prepared in advance to
the expansion of additional objects in such a way that the same data
from different tables stored subscribers, regardless of differences in
specific attributes of objects for different subscribers. YM Service will
establish the use of partitioning the database tables.
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